Refund Policy

At Hypex Moulded Furniture, we strive to provide high-quality moulded plastic furniture and ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Timeframe: You must request a refund within 7 days of receiving your order. plastic furniture.
• Condition: The item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Proof of Purchase: A receipt or proof of purchase must be provided to validate your claim.

2. Non-Refundable Items

Certain items may not be eligible for a refund, including:

• Broken Products
• Damaged Items
• Items purchased through third-party vendors

3. How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

• Contact Us: Contact our customer service team through the Contact Page with your order number and reason for the refund request.
• Return Instructions: Once your request is received, we will send you instructions on how to return the item.
• Return the Item: Pack the item securely and send it back to us using the provided return instructions.

4. Processing Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (usually 5-10 business days).

5. Exchanges

If you need to exchange an item for the same item, please contact us through the Contact Page. We will provide instructions on how to proceed with the exchange.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Changes to This Refund Policy

We reserve the right to update or change our Refund Policy at any time. We will notify you of any changes by posting the new Refund Policy on this page. Your continued use of the Site after any changes to the Refund Policy constitutes acceptance of those changes.